Each occasion hat is a unique hand made piece of art that takes a long time to create. Please treat your hat with the utmost care when renting and return it in the same condition as you received it.
Credit card details are retained In case of loss, damage or late return of the hat. Rain damage or late return will generate a standard charge of £50. In case of the hat is lost or damaged beyond repair we will charge the card the full cost (RRP) £1100.
During Ascot week depending on demand the hiring may be 24hours.
When Hiring we will be in contact to take card details and address details registered to the card details. We will not release the hat until we receive these details.
Card details that are taken will not be used without notifying you first. Your details will be destroyed upon safe return.
Returning the hat
If you are returning the hat by post then please ensure that you send it back in a secure, sturdy box and make sure it is recorded delivery. The cost of postage both ways is additional to the price of the £250 hire cost.